Alkhair reviews | Mabroor

Hajj · Pakistan

4.8 · 26 reviews

39 anonymous reviews across 2024–2026 · 2025–26 weighted average 4.81

Reviewers: Hujjaj from the US and Canada

From Mabroor Essentials

We recommend Al Khair Hajj Group , TMG (Travel Mate Hajj Group) , Universal Brothers, Universal Express and Short EZ Hajj for luxurious Hajj experience.

2024

Hajj 2024 · 13 reviews · 76.9% definitely recommend

Anonymous Review 1Pearl

Azizia: It was very comfortable, maybe too comfortable but Alhamdullilah. The welcome part seemed too excessive and maybe could be avoided.
Makkah & Madinah: Stay in Madina was very comfortable and convenient Alhamdullilah
Mina: They provided what they promised for. Things which can go wrong are in no one’s control. One thing I felt should be provided is some form of lectures or a quiet place to keep the spirituality intact and high. Mina tents seemed too noisy (which I guess is something out of control) to be able to focus on ibaadats. And maybe having lectures on speakers would have made that spiritual aspect better.
Arafah & Muzdalifah: Arafah- I had a different image of arafah but it seemed more like a picnic spot. But I think it was made that way so people could comfortably sit and do ibaadats. Just as Mina tents were lacking the spiritual aspect, I feel Arafah tents could be equipped with the similar speaker and lectures and a collective Dua. There actually was a collecting Dua but the speaker didn’t function well enough to be able to connect. Yes I get it that it’s all done on personal level but just something running in the background or the availability of it at least could be helpful as everyone was tired and had not slept the night at Mina since we had to travel out at night due to logistics. Other than that everything was decent. Muzdalifah- I think that’s just how muzdalifah is and it was just fine. I do wish that our spot wasn’t by bus spots but I think it was something not in anyone’s control.
Overall recommendation: I would definitely recommend the agency and travel with them again.

Anonymous Review 2Platinum pearl

Azizia: Decent accommodations except for very loud street noise.
Makkah & Madinah: Per expectations. One request though, there should be at least one lecture a day from our mufti sahib. Missed that sort of guidance.
Mina: Rooms were too small. The promotional videos showed much bigger rooms, whereas there was barely walking space in these rooms. Other than that bathrooms and food were good.
Arafah & Muzdalifah: Exceptional arrangements in Arafat. Muzdalifa commute and arrangements were fine as well.
Overall recommendation: I would definitely recommend the agency and travel with them again.

Anonymous Review 3Crown 18 (slightly customized by adding additional days in Mefinah and Makkah Haram)

Azizia: Great, but constant WiFi connectivity issues
Makkah & Madinah: The stay was good overall in both cities. They really went all out on food and staff to accommodate us. Al Khair can Improve on their clear communications regarding when the bus is coming or leaving. If people are not on time then others shouldn't have to suffer through the time wasting of 1 hour or 2 hour wait for all Hujjaj to be gathered especially if a time was given. Escrive exactly what's included in the gift basket not miss items. Give the Gift basket items upon the arrival of Hujjaj so it's not last minute and We don't have to purchase items that we were going to be provided anyway. Provide items list Provided by moualim so we don't have to buy those extra items or even pack the same items for the next stay. They were well staffed but I felt still Not organized and communication wasn't passed down to the right people so Hujjaj, Rep and the staff member that will actually do the task are on same page. If Pakistani travel agency is marketing for US, Europe market then they need to provide the lectures, books, accommodations for them accordingly with their standards.
Mina: Mina Services were over capacity. People had to get a sofa bed by door which was hit by the body each time door open, provide more shelving on a side and Not overhead as the bags dropped on people laying under it. Don't oversell if you can't maintain the standards of accommodation. The sofa bed are already tiny, but to fit just to fit is not right. Instead provide shelving of 7 slots to accommodate each side by the door way and remove those beds Upkeep of Bathroom cleaning at every use. Provide Unscented soap, door hooks so we don't have to carry these items when it could be provided. We were told until last minute that private bathrooms are still being requested (Alhumdolilah got them though when we arrived)
Arafah & Muzdalifah: It didn't feel like we were in Arafat that's how much accommodations were provided, Alhumdolilah. Overall good Muzdalifa, overall fine. I wish they would provide pics of what sleeping bag we would have to purchase or not purchase, but that was not done until the night of Muzdalifa. Bus was late big time in picking us up in the morning, we were last ones out as it didn't show up and the leader was not giving us straight answer. There were other Al Khair buses that they could've thought on the fly to start adding them to keep the crowd moving as we were all going to the sane place anyway (Aziziya hotel). But, we ended up walking to the bridge to wait for Bus and some people got sick cuz of heat exhaustion.

Anonymous Review 4Gold 13

Azizia: All inclusive 3 meals per day plus snacks chai and ice cream available all day. close location to Mina bridge and jamarat bus station. Big room with suite. Prayer hall and big eating area.
Makkah & Madinah: Makkah stay was in the Swiss Al Maqam with Kaaba view. Elevators were less crowded. Overall good stay. madinah stay was at Movenpick Al Anwar. First row hotel with easy access to haram. Overall good stay.
Mina: Tents were smaller since it was maktab 1 but service was excellent and bathroom were private for the group. Food was great and chai was excellent. There were some outsiders that were to get access so security could have have been better at watching out for non group members.
Arafah & Muzdalifah: Arafat tents and accommodation were bigger and better than Mina. Plenty of space inside the tent as well as outside with mist fans and big outdoor umbrellas for shade. Big double floor bathrooms were clean and aplenty. Food and snacks was available at all times. Big coolers with cold water were available at all times. Chai station with Karla chai was available. muzdalifah was decent we made it although some others did not alhumdulillah.
Overall recommendation: I would definitely recommend the agency and travel with them again.

Anonymous Review 5Gold

Azizia: Excellent and convenient from Hajj perspective (going back and forth between mina, jamarat and Aziziya hotel)
Makkah & Madinah: Didn’t stay in Makkah. Madina - Allhamdolilah ver good - Stayed in Anwar Ul Madina Movenpick which is very close to women entrance.
Mina: You can always ask for more but I think the agency tried their best to accommodate the needs of hujjaj in limited space
Arafah & Muzdalifah: Arfah - marquee was nice and spacious with comfotable sofa cum beds. Food , tea, snacks were available through out. Restroom were really good. Muzdalifa - was muzdalifa but there were newly build and well maintained restrooms which really helped
Overall recommendation: I would definitely recommend the agency and travel with them again.

Anonymous Review 6Titanium 12

Makkah & Madinah: In Makkah we were supposed to have swissotel and the rep called a couple of weeks before hajj to let us know that we have been “upgraded” to Jumeirah Jabl Omer. That is also a very nice hotel. The elevators were not crowded at all which is a huge plus but at salah times they would close the exit from the street nearest us and we would have to take a longer route to get to the haram. On the other hand our friends in the clock tower could just walk out of their hotel and into the haram. In madinah we have movenpick. I have only good things to say about it. So close to the haram and the elevators were not among wait.
Mina: Plenty of food and drinks. The bathrooms could’ve been better cleaned but not bad really. The only thing that was a little off with this agency was that they wanted to take us to Azizia every day after Rami. We could’ve saved a lot of time by just getting on a bus after Rami and heading to our hotel in Makkah. There was no need to spend hours in Aziziza with lunch and whatnot when we could’ve done to Makkah directly.
Arafah & Muzdalifah: The food and drinks situation was on point. Nothing to complain about. Bathrooms could’ve been managed better.
Overall recommendation: I might recommend the agency if it improves certain areas.

Anonymous Review 7Prime 12

Azizia: Comfort-7/10 Food-5-10 Cleanliness-5/10
Makkah & Madinah: Madina stay was as expected
Mina: Fair-Mostly frozen food
Arafah & Muzdalifah: Fair
Overall recommendation: I might recommend the agency if it improves certain areas.

Anonymous Review 8DST 13

Azizia: Did not stay in Azizia
Makkah & Madinah: Madina - stayed in Mövenpick. No issues, enjoyed the stay Makkah - stayed at Anjum. Great hotel but a little bit of a walk to Haram. DST told us that Anjum is in Haram but that is not correct. There is a masjid on GM floor at Anjum where they offer their separate prayers. One suggestion that I want to highlight is on the group leaders. Our group leader sometimes sent mixed messages, communication wasn't really that clear. He would give one time but show up in another. For the most part we felt like we were doing things on my own. He gave some guidance but not what i was expecting for a group leader to do. As an example we went to Jamarat with him and than we lost track of where he was. He didnt try to make sure that the group he is leading is with him or not. So I would recommend Al Khair to go with another group leader instead of Qari Basit.
Mina: No issues really. The beds / sofa were very tightly together. Perhaps providing a little more space or using bigger sofa/ beds might be better. Food was plentiful. Al Khair made sure everything was working properly and orderly.
Arafah & Muzdalifah: Nice set up in Arafah - the sofa / bed here was larger size than in Minah so that helped. Plenty of food available and the set up was nice. Muzdalifa - no issues here either.
Overall recommendation: I would definitely recommend the agency and travel with them again.

Anonymous Review 9Alkhair + DST 13 hajj

Azizia: Not applicable
Makkah & Madinah: Stay was great in both hotels.
Mina: Food was covered, was fresh. Air conditioning worked very well. No issues with bathrooms other than people not keeping it clean ( which was expected).Perhaps one person to clean the bathroom may help dring the rush hour like before Azaans etc. Many people got sick during Mina stay especially after having to go through jammed packed crowd to take a bus to the jamarat. Men pushing women and vice versa with wheelchairs also going through amongst the crowd. Long lines caused heat exhaustion for some. Perhaps, if the leaders of the group had stayed with the group, it could have become more manageable to get a group on the bus rather than each person trying to get on the bus on their own. As the leaders went on about their own way on certain instances, the group dispersed and there was no direction from the group leaders ( which is DST). Alkhair was there to provide support and they were looking to find lost people to bring them back in the group. Having 2 group leaders ( from DST) also caused confusion at times as one leader is making a decision which at some time is not in agreement with the other. May be a good idea to have ONE group leader. Lack of leadership was evident ( not from Alkhair, but from DST). From the male side the group leader Qari Basit criticizing Imran khan was uncalled for and unnecessary. We are on hajj and here we have the male group leader Qari Basit trying to spread negativity against Imran khan in the Mina Camp. If anything at the time of hajj, he should be praying for Imran khan and Pakistan, and palestine but no dua made for such topics. Instead remarks against Imran khan from the group leader were made. Isn't this form of back biting and spreading negativity? I fail to understand how can a religious leader can say such things in the middle of hajj. This raises serious red flags about the credibility of the religious leader DST has appointed. Qari Basit went ahead to say, he has documented proof against Imran khan. This is unbelievable coming from a religious leader of DST. Alkhair went above and beyond to help, support and cater each and everyone. They delivered very well. I have seen Alkhair team working 24/7. To the point that their employer was not feeling well. I am not sure why can't they divide the work in reasonable work8ng shifts as oppose to having one person work constantly for 24/7. The person who was managing us all was burned out but she did not say a word. I am highly impressed by her level of patience. I could tell she had not slept for days and was also feeling sick but proper attention was not provided. Working hard does not mean one basic right of getting rest, a place to sleep should be deprived. I mean even a person in jail is given that much facility. This is the bare minimum that should be provided. We were trying to make room for her to sleep where we were staying in the Mina camp and Arafa. we all are saying great things about Alkhair and one of the reason is bec of the workers. A suggestion for Alkhair is to give reasonable work shifts to workers inxluding a place to rest and medical care if needed rather than expect a human being to work non stop for this long. You will lose good workers if you continue with this approach. The lady managing us felt vomiting but I did not see any Alkhair management providing her with proper medical care. Instead, we were trying to help her. We were burned out after a few days. Yet these workers are expected to work like robots. I am raising this issue with the hope that the Alkhair management will start to give proper rest time, bed to sleep on, proper medical care if needed to it's workers. That is the least management can do. I don't know how the male workers were treated. I am only writing down about what I witnessed with a female employee.

Anonymous Review 10Prime

Azizia: Okay-Food has to be better not too rich. Has to be simple and less spices. Overall place was not clean and food is not good. I would not recommend Azizia building
Makkah & Madinah: Good
Mina: Fair, restrooms are very small. Hard to keep your garments clean
Arafah & Muzdalifah: Okay
Overall recommendation: I might recommend the agency if it improves certain areas.

Anonymous Review 11Gold 13

Azizia: Absolutely amazing
Makkah & Madinah: We were well taken care of by Al Khair team Alhumdulillah. We were provided keys as soon as we came to the hotels. Our rep Rizwan bhai was just a text or call away he helped us through out.
Mina: Mina tents were good but had issue with the bathrooms. Team should make sure it is being used by alkhair only. It literally became a public bathroom at one point. tents were amazing and well maintained.
Arafah & Muzdalifah: Arafah felt like a resort very comfortable and alkhair did a great job in cleaning the washrooms. Muzdalifah setup was a bit frustrating it was right next to the roads and buses. Got a scratchy throat from all the fumes inhaled.
Overall recommendation: I would definitely recommend the agency and travel with them again.

Anonymous Review 12Diamond

Azizia: Great
Makkah & Madinah: Great
Mina: All positives great
Arafah & Muzdalifah: Great ,amazing. Well managed above & beyond
Overall recommendation: I would definitely recommend the agency and travel with them again.

Anonymous Review 13Diamond 20

Azizia: Stay in Aziziya was very nice. Al Khair went above and beyond. The rooms might be a bit small but they have very good Pakistani food. The coordinator was very respectful and responsive.
Makkah & Madinah: Makkah the hotel Jumeriah Jabal Omar was fabulous. The rooms were spacious. The food was really good. In order to get Namaz in the haram you have to go 2hrs ahead. If you go 1 or 30min ahead then you pray in the new expansion. Madina: Subhanallah there is a lot of peace. Our hotel was in front of the haram, that was the best part. Food was good in both the hotels. One thing is that is important to wear a mask, otherwise you are bound to fall sick.
Mina: Services in Mina was really good. Al khair went above and beyond. Although the camps Category A Maktab 1 were tight but Alhamdulillah for everything. If Al khair can negotiate with Al Bait to improve the quality of the camps make them bigger. Separate space to pray and eat would be great.
Arafah & Muzdalifah: Services in Arafat were really good. The Marquee were big. Food was good. Muzdalifa was really subhantala awesome.
Overall recommendation: I would definitely recommend the agency and travel with them again. ---

2025

Hajj 2025 · 13 reviews · Average 5.00 · 100.0% rated 4–5

Anonymous Review 1Diamond plus

Azizia: Best location with great amenities and well taken care of. We can also say our agency spoiled us with all the services around the clock. Our location was also great due to being on the main road and ata known location by taxi drivers and locals alike.
Mina: Our location was great with two access points. We were located right under the bridge with views of Jamarat, Mina hospital and masjid Khiar near by. We were also allowed to take a short cut to Mina camp provided permission by security personnel. We Were dropped off a few meters away from our camp due to VIP location and VIP movement but overall it was a great experience. The team at Alkhair were on their game from the beginning making sure no one was left behind.
Muzdalifah: We reached Muzdalifa on time and were able to rest and recharge. The team was with us along the way making sure there no hiccups and they stayed awake to ensure security while we were asleep. We woke before fajr and were also given information about the bus arriving early . Alhamdulillah we were able to leave before sunrise and complete Jamarat and sacrifice before 8am.
Arafah: We reached Arafah the night before and had a great welcome. There were live buffet stations serving the hujjaj 2 am in the morning making sure everyone was taken care of. Similarly in the morning breakfast and atmosphere was great. The dua session at 5pm was also spiritually uplifting and the overall vibe was great keeping us all engaged.

Anonymous Review 2Super prime 16

2026

Hajj 2026 · 13 reviews · Average 4.62 · 100.0% rated 4–5

Anonymous Review 1Coral Plus

Azizia: Stay was good (Rafaya Hotel could use some improvements) . Location was walkable to Mina and Jamarat.
Mina: Buses were provided to Mina from Aziziyah (not vice versa, but walk was 40 mins). Camp was good and ample food was provided. Beds were a little narrow but were doable. Private Bathrooms were being cleaned timely. Overall excellent experience.
Muzdalifah: Experience was excellent. Got to Muzdalfah at 830pm. Had a tough time sleeping as the ground was very hot. But no complaints. Allhumdulliah excellent experience.
Arafah: Arafah experience was excellent. No complaints.

Anonymous Review 2Pearl 12 Plus

Azizia: Yes, it was very easy to walk to Jamarat and walk back from Mina. Also the taxi ride to Haram was ~15 mins
Mina: Transport: we left before Fajr for Arafat. By doing this we beat a lot of traffic. Bus was comfortable. Accomodation: - Plenty of food and ice cream - Agency specific washrooms. They did get very wet because there didn't seem to be an obvious separate wudu area - comfortable sofa bed What I didn't like: - AC was set too cold (16) and Although they do eventually come with a remote to set to consensus temperature it did take a while to get a hold of them - no separate prayer area for women, once our beds were made (18 in a room) there is no space to walk. So we constantly had to make our beds.

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