Hajj
5.0 · 1 review
US pilgrim survey
Survey deck last updated June 21, 2026
Pilgrim review 1Albait via Inspired Tours
- Overall experience
- I would not recommend Al Bait and MJB with muaisim camp, if going Majar Al Kabsh its ok to consider but i feel better options available with other provider. This year Al Bait logistics were very bad they were just focused on making reels and we had many issue which Albait was not able to fix it.
- Communication
- I will break this down into 2 Part, before Departure and After. Before Departure specially during booking and after booking support MJB was very active and helpful, he even helped people secured hajj package with other providers and helped them get proper contact information and guided thru the whole process. We had multiple webinars to go thru the whole logistics and what to expect. Weekly reminder messages were sent and those were compiled into PDF with what to expect each days of hajj. After departure things were good in Madinah, real problem started with day 1 of Hajj itself and neither MJB nor Al Bait were able to resolve issues. Day 1, we were told to gather at 6 for 6:30 Bus departure to Mina and was told to have breakfast in Mina and not hotel, we waited in lobby till 9 and were not allowed to go anywhere and bus came at 9 and were taken to mina we reached mina around 11 AM and there was no breakfast or food as breakfast window was over, we had power off shortly after we reached. After waiting for bus for 3 hours Al Bait representative told us that our bus time was 8:30 AM and MJB is saying he is given 6:30 and this was never found out who was right and wrong. And there were many issue like this specially from logistic side which Al Bait failed miserably
- Mina & Azizyah
- We were in non-shifting package and were in Muasim camp 54, this was the same camp which had many influencer and tiktokers whole day they are shooting reels and causing inconvinence to people, specially Mufti Menk and others. Eventaully things were not really how they were showed on insta reels those we just deceptions. Very first thing Camp had a major upgrade this year, camp setup was very good, those cot for sleeping were very nice and comfy, bathroom and toilet were good but not enough to handle all crowd. Day 1 we reached around 11 AM shortly after we reached we had power cut but was restored in 15-20 mins overall camp was looking good. We were not provided with Nusuk bag which Mufti Menk already made video and said its given to everyone big fake lie none got in camp 54 that setup was only for video. Food was served around 1 very big queue for food and when we got food, it was in very horrible state (I'm just trying to be honest here so everyone have idea, other Alhamdulilah for everything) most of them didnt eat same at dinner time after waiting in queue for 1 hr food was very bad, many were surving on noodles and outside food restaurants which were at walking distance. We were told that Arafat Bus will depart at 6:30 for us. By night 10 PM camps were very dirty and not in good condition it was literally stinking at many places, this was brought up to guides, albait and others too but no proper action was taken. We woke up around 3 and bathroom lines were horrible but around 3:30-4 camp was out of water and bathroom were clogged. Al bait at this point is just busy making reels with their paid influencers and posting on instagram. They didnt do anything, our guides we little helpful on giving temp options to overcome this. We were all asked to file complain with MoH so this gets resolved early (this was Al Bait responsibility they failed here). Since camp was out of water and food there was literally nothing in camp so they tried to get everyone out as quick. We were taken to Arafat around 6:15 and reached there by 7 or 7:30. We had breakfast there not those fancy instagram breakfast (Boil egg and foul and fruits/juices). Arafah camp was ok we had sofa bed and we slept. we wake up around 12 we had lunch (there were no options it was pulao with camel meat or beef and fruits/juices nothing else) and then start of wuqoof, shortly after dhur prayer there was fire outside camp and there were 3 places fire took place simultaneous and was brought under control within minutes by authories (We were told to stay indoor for safety as camps are fire proof). Rest of the day spend in Ibadah and after sunset we were told to take rest for 3 hours and our Bus for Muzdalifah will be after 11 PM. We got in bus around 12:30 AM and reached Muzdalifah around 1:30 AM, we were switch from 1 camp site to other as almost all were full. Literally there was no space anywhere and most of the group just try to spreadout their own blankets etc to found place. Guides were helpful to direct people and gave priority to ladies to have them safe place but no water no food no carpet no sleeping bag. Morning in Muzdalifah we were taken in bus to mina camp and reached there around 7 AM issue of water and bathrooms were fixed by this time. Had quick breakfast and went for jamaraat walking it took us 2 hrs to reach jamarat as it was crowded were were done with rami by 10 AM and we were directed before to take bus from Jamarat to Makkah (this was a big chaos most of group were lost and clueless what needs to be done) many ended up paying up 500 riyal for taxi as they were lost and few found way with bus, this bus drop on gazza side and its quite good walk to jabal omar hotels. We had tawaf done and there were bus scheduled after Isha to camp, this buses were suppose to drop infront of camp but they didnt we boarded bus and then we were dropped in between it was like 30 mins walking from there and this was purely Al Bait logistics error ground staff present over there said that this bus is suppose to go inside but drivers said he has this drop location. There were Al Bait ground staff present but guide but it was very much walking and there were group of Ladies who were alone etc. I just opened up my Nusuk Map and followed direction it gave us short cut to reach camps within minutes (it was a saver). Al Bait and MJB both are not ready to accept the mistake and continue saying its normal, but Al Bait ground staff specific their operation teams he accepted this mistake and acknowledge it. After reaching to camp, we are tired and camp was very bad it was stinking. We reached to MJB and he said its beyond Al Bait control as that camp was owned by Al-Rajhi they cant do anything. I had to email MoH at 2 AM in night to have my camp cleaned-up this was the 6th complaint from me, MoH were very prompt in this case and they reached out and took all my complaints and thier very First response was contact Al Bait and they will resolve it and I explained them whole situation and convinced them to come and check themself, they were very prompt and came within 15 mins for inspection. Total 6 individual came in they got splittted into 3 groups and inspected more than 10 camps in muasim area. After inspection they called in their lead to talk with me and explain the issue and filled a formal complain on this eventually condition of camp changed for the next 2 days food was atleast eatable now and cleaning was drastically improved they had more workforce for cleaning. After multiple complain for Nusuk bag we were given bag but it doesnt have musallah a whole set of corruption going on. Needless to say this camp had more than 10 influencers (most are islamic scholar) i did reach to many of them to say a word on this poor condition or have Al Bait fix it and none had audacity to say even that this not right. Do not believe on reels this is just illusions and this people are just there for thier publicity and fame. Last day we were provided with bus back to camp it tool 4 hours to reach but it was most on road closure etc.
- Dedicated scholar
- Yes, we had a team of Scholar in our group MJB. There were more than 6+ scholar in group and all were very knowledgable and helpful through out and they speak multiple language, English, Arabic, Urdu, Bangla, Gujarati
- Muzdalifah
- We were moved in between camps but there was no space at all and no water no food no carpet no sleeping bag. We were just on our own Al bait had very poor arrangement here and it was for all groups not just us
- Transportation
- We landed in Jeddah, from Jeddah to Madinah Train, then Madinah to Makkah Train. From Hotel to Mina by Bus and same way back. Between Mina Arafat and Muzdalifah and back mina all was with bus. All of this were ok except for way back from tawaf e ziyarah we had issue as i explained earlier
- Guidance & reflection
- We had many webinars and there were constant whatsapp messages for the guidance they were very well drafted and delivered. Everything was explained good enough for a small kid to understand. I would not exaggerate but they were one of the best in this aspect. We had support for all different school of thoughts and there was individual support if needed
- Would you recommend?
- I would not recommend Al Bait for Muasim camps, for Majar people had good experience not sure if anything goes wrong will they be able to fix it? Overall I would say avoid Al Bait, we had our Family go last 2 year with Albait and they had good experience but this year Al Bait had split and that might be one of reason for this. I was with B2500 MJB package in Muasim. MJB is good guide but over all this legit issue, we were on our own there and it was not just MJB other Albait USA/UK groups were in same camp and they had same issue and problem. I can talk more on this issue and what triggered an Official complaint with MoH and how many things we were able to resolved on our own. Personal advice from my side would be to go for Majar Al Kabsh difference is not just jamaraat distance but whole set of other things which matters.
- Rating
- ⭐ 1/5
Pilgrim reviews are published by Mabroor Essentials as submitted. Kawthar does not rank or endorse any group.