Hajj
3.0 · 3 reviews
US pilgrim survey
Survey deck last updated June 21, 2026
Pilgrim review 1MCDC via Not sure. Package GLB5
- Overall experience
- Recommend with certain cautions
- Communication
- Not always not reliable
- Mina & Azizyah
- Shifting Muasim bedrooms were seperated from two same gender family members everyone completely seperated even if same gender
- Dedicated scholar
- No
- Muzdalifah
- Very busy tight no space
- Transportation
- Bus took one whole night to reach from Jedda to clock tower hotel missed umrah timings too because of this . Mina to hotel was ok we did taxi amongst our friends
- Guidance & reflection
- Didn’t receive much
- Would you recommend?
- Timings were unrealistic. Last to arrive every place which meant lack of place for our family, miscommunication or late communication and disorganised where one point we went to eat and pray and had to rush back because we had to switch hotels all of a sudden due to hotel being overbooked.
- Rating
- ⭐⭐⭐ 3/5
Pilgrim review 2MCDC via Al hijaz tours / sakeenah tours
- Overall experience
- Don’t recommend at all
- Communication
- They were not accountable and avoided the conversations at all cost
- Mina & Azizyah
- We had food and toilet issues in Mina.We were promised with A category and was accomadated with a lower package
- Dedicated scholar
- Yes
- Muzdalifah
- No accommodation,no arrangements.No transportation as well
- Transportation
- We had buses arranged but no bus from muzdalifa to Mina tent and there were many who fainted and the journey from Makkah to Madinah in the bus was very uncomfortable and tiring
- Guidance & reflection
- The religious scholars did their best to explain the Hajj rituals and provided useful guidance on the spiritual aspects of the pilgrimage. Their efforts helped us understand the significance of the various rites and increased our confidence in performing them correctly. However, the practical and logistical guidance throughout the journey was lacking. There was often confusion regarding schedules, accommodation arrangements, transportation, and food distribution. Communication was not always clear, and pilgrims were frequently left to figure things out on their own. Better organization, clearer instructions, and more proactive support from the logistics team would have greatly improved the overall experience. While the spiritual guidance was appreciated, the shortcomings in planning and coordination had a negative impact on the overall Hajj experience.
- Would you recommend?
- No, I would not recommend Sky World Travels Colombo (partnered with Rehlat Wa Manafe Tourism) based on my Hajj experience. Many of the services promised before departure were not delivered as expected. We were made to share a room with five people, resulting in overcrowded and uncomfortable accommodation. We were also promised Category A Mina tents, but the arrangements provided did not match what had been advertised. In addition, food distribution was poorly organized, with long queues and unnecessary delays during an already physically demanding pilgrimage. Overall, the trip lacked proper planning and coordination, causing significant stress and disappointment. As Hajj is a once-in-a-lifetime journey for many pilgrims, I expected a much higher standard of service and transparency than what was provided.
Pilgrim reviews are published by Mabroor Essentials as submitted. Kawthar does not rank or endorse any group.