Hajj · Pakistan
4.0 · 3 reviews
10 anonymous reviews across 2024–2026 · 2025–26 weighted average 4.00
Reviewers: Hujjaj from the US and Canada
From Mabroor Essentials
We recommend Al Khair Hajj Group , TMG (Travel Mate Hajj Group) , Universal Brothers, Universal Express and Short EZ Hajj for luxurious Hajj experience.
2024
Hajj 2024 · 7 reviews · 42.9% definitely recommend
Anonymous Review 1Gold
- Azizia
- Amazing Alhamdullilah
- Makkah & Madinah
- Madina hotel was very very convenient for woman as gate was right in front as soon as step Out hotel lobby Azizia stay was amazing only downfall was going to Haram for Tawafs takes very long time due to rds closure
- Mina
- Bathroom were clean with toilet rolls in it , a cleaning person was sitting outside if I told her she cleaned immediately Mina tent was crowded but no complaints
- Arafah & Muzdalifah
- Arafah was amazing Alhamdullilah Muzdalifa was very short I carried sleeping bag that I should not have G provided red carpet but our bus driver brought us just an hour before fajar
- Overall recommendation
- I would definitely recommend the agency and travel with them again.
Anonymous Review 2Gold
- Azizia
- Very good
- Makkah & Madinah
- Very good
- Mina
- Excellent
- Arafah & Muzdalifah
- Very good
- Overall recommendation
- I might recommend the agency if it improves certain areas.
Anonymous Review 3Gold
- Azizia
- Excellent (at Park Inn by Radisson)
- Makkah & Madinah
- We only stayed in Madina hotel and the experience was very good. We prefer and love going to Madina first, be it for umrah or hajj.
- Mina
- Mina services were also excellent except for the fact that the number of people in one tent were more than we were originally told. There was continuous supply of food and snacks, the washrooms were clean, and the maktab was very close to Jamarat.
- Arafah & Muzdalifah
- The stay in Arafah was excellent too; the marquee tents had air conditioning and the buffet was beyond expectations (though I passed on it).
- Overall recommendation
- I would definitely recommend the agency and travel with them again.
Anonymous Review 4Gold Ext
- Azizia
- Park inn radisson was good. But some of us had to move out to a closeby hotel on 10 ZH which was exhausting
- Makkah & Madinah
- Madinah- we were picked up by TMG from airport which was really good. Hotel where we were suppose to check in was not available till the next day so we stayed in neighboring hotel. Both faced masjid nabawi. Makkah- we came to Makkah clock tower on 14th ZH for 3 nights. We had a very late check in. Transport from Makkah hotel to Jeddah was good.
- Mina
- Mina camp had 30-34 hajjis, washroom were not very clean, most of the time no toilet papers. Food and drinks were available
- Arafah & Muzdalifah
- Arafat camp had 150-200 hajjis, washroom was a struggle, we had some power outages. Otherwise camp and food/drinks were ok. During departing Arafat, some of us were left behind and had to struggle to the bus in the crowd, was very stressful and exhausting Muzdalifa was nightmare, we were on the bus for hrs and due to road blocks couldn’t get out. We finally got a place where we had to walk quite but to be in the limits. We heard similar stories from other hajjis of TMG. Not sure it was with other Pakistani and nusuk companies..
- Overall recommendation
- I might recommend the agency if it improves certain areas.
Anonymous Review 5Gold Ext
- Azizia
- Alhumdillah good 5 star
- Makkah & Madinah
- Alhumdillah good 5 star both
- Mina
- Mina alhumdillah was close to everything camp tmg, they advertise alot of stuff which in false and not there when you go. As sofabed, spritual guides etc. But overall for the average person is good. Not elderly.
- Arafah & Muzdalifah
- Alhumdillah all good. Just focus more on spiritual islamic purpose.( main purpose you are there) Not wordly agenda the companies it self.
- Overall recommendation
- I might recommend the agency if it improves certain areas.
Anonymous Review 6Sapphire Plus
- Azizia
- NA
- Makkah & Madinah
- Madinah - When we landed and first came out to the airport we were not informed that McDonalds was the meeting point and there was no TMG rep to greet us once we exited. After we messaged them and went to the McDonalds meeting point, everything in Madinah was smooth. They had the keys ready to the room as soon as we got there. They also had booked group slots for rawdah for both men and women. Madinah was a great experience! Makkah - As soon as we arrived to Makkah is when things started to go downhill. We were the last ones to get our room (3-4 hours after reaching Madinah) due to the fact that there was mismanagement on TMG’s behalf. The room was ready at Swissotel, but no one to pick up the keys from TMG. Our room was supposed to be reserved from June 7-June 20 but on June 10 someone from reception came and told us we had to check out. Turns out TMG had only booked the room for 3 days. Then after hours of waiting and TMG denying the situation, someone came and made payment for another 10 days and we were shifted to another room. Transport from Azizia to Haram - Have to give major props to TMG for arranging different time slots and different vehicles for dropping off Hajjis to Haram for those who resided there or even for folks residing in Azizia and wanting to go for tawaf e ziarah or tawaf ul wida. There was favoritism seen a few times where some guests who were not even waiting were first seated and sent and others who were waiting from before continued to wait.
- Mina
- Mina - When we got to Mina on 8th Dhul Hijjah everything was great. However, when trying to come back to Mina on the 10th of Dhul Hijjah, there was NO TMG rep to greet us at the entrance of Mina and guide us towards the camp. Other companies such as Al-Khair, Al-Firdous, Arqem Hajj, etc all had at least one rep there to guide their Hajjis to the Mina camps but TMG had no one! Due to this despite walking around in Mina for hours, we were unable to reach our camp. On 11th Dhul Hijjah, we went for rami as a group and hence had a TMG volunteer and a Murshid from Holiday Inn Bakkah (the hospitality centre where our TMG mina camp was) and were able to reach our camp after hours of walking (not TMG’s fault as the Muallim had roads and entrances closed).
Anonymous Review 7Gold ext
- Azizia
- Excellent. Good facilities, fairly close to Mina. Shuttle service for Jamaraat/ Mina camp was ok
- Makkah & Madinah
- Madina was really good. Dar Al Taqwa was right at the entrance of Masjid Nani. Mecca was good as well, stay at fairmont
- Mina
- Tent was as expected. There was no sign of private bathrooms. Toilets flooded after the first night which was really bad. Food was ok.
- Arafah & Muzdalifah
- Services were good for both. I wish the focus would be on basic clean facilities and not on elaborate buffets and water fountains in the camps. A clean boxed meal and focus on clean toilets would be better value than spending money on extensive buffets, handing out flowers etc.
- Overall recommendation
- I would definitely recommend the agency and travel with them again. ---
2025
Hajj 2025 · 2 reviews · Average 4.00 · 100.0% rated 4–5
Anonymous Review 1Executive Gold
- Azizia
- Location, hotel, food were excellent. WiFi wws weak and if you have a room on higher floors elevators can take a while but very minor issues!
- Mina
- Mina camp was standard, maktab A, great location. Group did well with transport but communication about when to leave etc could’ve been better
- Muzdalifah
- Towards the end of the day of Arafat we will talk we would leave whenever we got treatment from the authorities. This is getting delayed 730 to 830 to 930 for example control of this company. Eventually after 2-3 hours got to muzdalifa, the team chose a spot for facilitate us leaving the next day easily. We were told during the booking process a sleeping mat would be given, but at Arafat we were advised to bring our pillow and blanket and the group laid carpet. It was comfortable regardless. We got snack boxes , but ran out of water - but there were juices etc. giod/ drink weren’t an issue. The public bathroom was large and well kept, I didn’t have any issues
- Arafah
- We got there around 3-4 am. Group didn’t communicate when/ of food would be available. Eventually told us 5 am and people lined up but wasn’t served till 6. Luckily I had snacks and ate and went to sleep to prepare. The Arafat marquee was amazing, lots of bathrooms and showers but you had to travel to pick and choose. Food was great.
Anonymous Review 2Executive gold
2026
Hajj 2026 · 1 review · Average 4.00 · 100.0% rated 4–5
Anonymous Review 1Deluxe elite express
- Azizia
- Allhumdulliaa we were very happy with our accommodation in azizia The only thing we were concerned was less islamic lectures compared to other agencies
- Mina
- Transport to mina was through tmg bus allocated for 5 days Stay was great The only issue was washrooms at women side were dirtier on the first day So we were using al khair washrooms since they were next to us Rest everything was great
- Muzdalifah
- For muzdalifa we went thorough bus the same one that was allocated for 5 days Stay They found a perfect space that was near the washroom as well Food drinks were great allhumdulliaa Within 2 hours we reached muzdalifa from arfat
- Arafah
- Arfah experience was nice Air conditioned marquee with 150-200 women Food was live Washrooms were clean as they hired a cleaner Out side the camp there were shades and some sitting as well Also from jablerehma it was 20 min walk
Pilgrim reviews are published by Mabroor Essentials as submitted. Kawthar does not rank or endorse any group.