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Last reviewed 2026-05-12Original Mabroor source

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Nusuk Hajj Operator & US Agency Reviews

Saudia Operator: Seera Mawasim

Associated US Agency: https://dstworldtravel.com/

Hajj Review – MAW DS Essential MAK Package**Overall Experience*Alhamdulillah, the experience was truly above and beyond my expectations. The entire DST team, especially Brother Fathy and Dr. Mumeet Habeeb took care of every need with exceptional dedication. Having multiple doctors on the ground to assist with medical concerns was also a great comfort.*Pre-Trip & Hajj Seminar Preparation*DST demonstrated great organization well before the trip began. They created a Telegram group (later transitioned to WhatsApp) to communicate with all participants. Since we began in Makkah, they mailed us ihrams in advance. Additionally, we received a welcome package that included DST badges, luggage tags, and detailed Hajj/Umrah guides.They hosted numerous seminars covering:* Fiqh and spiritual preparation* Legal considerations (e.g., wills and estate planning)* Logistics and travel planningThese were offered both online and in-person, often in partnership with local masjids in major cities.*Makkah Segment*Upon arrival, Seera had team members at the airport directing us to the appropriate buses. Hotel check-in was smooth, and we began our group Umrah shortly after arriving. Although we had Shaykh Zaid Khan as guide, the group did eventually disperse during the Umrah.Since we stayed in Aziziyah, DST partnered with Al Shohada Hotel near the Haram. This provided convenient access to shuttles, rest facilities, and refreshments. They also organized multiple Umrah slots led by different scholars for those who wanted additional opportunities.Leading up to Hajj, we attended four powerful sessions with Shaykh Yasir Qadhi covering logistics, spirituality, and du’a, along with regular short reminders after salah by various scholars.*Hajj: Mina – Arafat – Muzdalifah*Most of the group reached Mina on time, but a few of us (myself included) arrived later due to a bus issue. Despite the delay, Br. Fathy stayed with us and ensured no one was left behind.At Mina:* Tent arrangements were well-organized* We had space for everyone* The atmosphere was peaceful with prayer, lectures, food, and restOn Arafat Day:* We left early (around 2 a.m.) and prayed Fajr at Arafat* Shaykh Yasir Qadhi delivered the khutbah and led a beautiful group du’a* Ample time was given for individual du’as and ibadahMuzdalifah was more challenging:* We arrived late (around 11:30 p.m.), and our spot was already full* Authorities didn’t let us off, but Br. Fathy convinced the driver to let us stop briefly for Maghrib and Isha before returning to Mina* Due to circumstances, we were excused from the overnight stay at Muzdalifah as the directive of the scholarsEid Day:* We did the first day of rami with ease* Afterward, most of us walked back to the hotel (~25 minutes)* Br. Fathy arranged transportation to and from the Haram for Tawaf al-Ifadah and Sa’I and to Mina from thereLast Day of Mina:* On the last pelting day, Br. Fathy again arranged bus access closer to Jamarat and helped with luggage transport*Madinah Segment*While many booked the train through DST (later canceled and refunded), I arranged my own train travel. DST coordinated:* A group led Madinah walking tour* Scholar-led ziyarah* A group Rawdah visit for women (not for men)Time in Madinah was short due to the overall package itinerary.*Scholarly Presence*This was a major highlight. Before and during the trip, scholars were accessible and active:* Pre-Hajj webinars and on-site lectures* Daily reminders after salah* Scholars such as Shaykh Yasir Qadhi, Shaykh Abdul Muqtader, Imam Ameer Hamza, Shaykh Murad, Shaykh Zaid Khan, and Shaykh Ali Kamnaksh were incredibly inspiring and approachable* They answered questions via text or in person and were often available in hotel lobbies*DST as a Provider*DST was extremely well-organized and knowledgeable. Any hiccups were beyond their control, but they addressed issues promptly. Special shoutout to:* Brother Mohammed Fathy and Sister Khadija – the ultimate logistics dream team. Their tireless efforts kept everything running smoothly.*Final Thoughts*Alhamdulillah, I wouldn’t have wanted a different Hajj experience. The journey was smooth, spiritually uplifting, and well-coordinated.*Package Details** Makkah Hotel: Rowad Asfour Hotel* Madinah Hotel: Al Dar Rawafid Tulip Inn* Mina Camp: Al-Muaisim Camp* Mashaer Travel: Bus (upgraded to Train)* Accommodation: Non-shifting (Quad)* Travel Dates: May 30 – June 13 (I arrived May 31, departed June 12)

Saudia Operator: Dur

Associated US Agency: https://alemanusa.com/I would give them a solid 2.5/5 stars. I bought a Premium, Non Shifting package.

Before the travel started, we had weekly meetings where they went over different logistics or Islamic material related to the hajj. I appreciated these and they were insightful.We went to Medina first; we were just told to find the Dur representative at Medina airport. This wasn't a big issue really, but i wish our group had a leader or guide of some sort as I'll get to later.

In Medina, things were pretty smooth, there weren't many hiccups. When we went for the Medina tour, the bus was about 2 hrs late, we were told due to the government blocking some buses; we visited Masjid Quba and Uhud. They also arranged two separate visits to the Rawdah for men which was appreciated.Coming to Makkah, is when things took a turn. We were supposed to take the train to Makkah, but supposedly someone forgot to book tickets so we had to take the bus.As well, i mentioned we had no guide or leader for our package group; so when we did umrah upon arriving at Makkah, some of us were lost since this was our first umrah.Going to Mina, we were woken up at 12am, and told to be ready in 10 min as the bus was here, but when we went downstairs the bus wasn't there. We ended up waiting 3 hrs for the bus, and they kept telling us 10 more min.Our organizer from Aleman had sent us the seating chart where our sofas would be in the Mina camp. When we get there, both the women and men's side find that the sofas are already taken by another group, and they were reserved by them correctly. So we were just standing tired for 1 or so more hr, mind you this is like 5 am at this point, and we've been awake since 12am. It took many many calls to our organizer from Aleman and between the Dur employees at the camp to find some sofas for us.We had the same issue when we got to Arafat, but there it was at least resolved within 15 min alhamdulillah. Waiting for the bus to Arafat, to Muzdalifah, our group encountered about a 2 hr wait each time where we were standing waiting for the bus; not sure if that's normal as this is my first time at Hajj (inshaAllah I'll come again).Another issue that occurred, was that we were told the night of the day of Eid, they would arrange a bus for us to take us to the Kaaba to do Tawaf ul Ifada (we were in Muaisim camp); the day of Eid, we were told this was not happening because buses wouldn't be allowed in Muaisim, so we had to find our own way to get to the Kaaba. The next day, our group walked to the Jamaraat and took the bus from there to the Kaaba; we had some wheelchairs in our group too, so this was not the easiest task. I think people in our group walked about 30 km+ this day.Leaving Mina was the same issue, where we were told the bus was coming at X time, but it came 2 hrs later.Dur and Aleman both didn't communicate well with us at all, with regards to logistics or anything else. I understand transportation and logistic issues, but proper communication would have solved this, or having a guide or organizer be physically present with our group.Other than that, food, hotel and everything was fine alhamdulillah. They just need to work on logistics and communication.

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